Contact
Write or call us.
Billing details
walio digital s.r.o. · Dlouhá 3403/2b, Moravská Ostrava, 702 00 Ostrava
IČO 29893984
Společnost je vedena u Krajského soudu v Ostravě, spisová značka C 104900.
Frequently asked questions
Have more questions? Write to us or call. We'll figure it all out together.
We answer e-mails within 1–2 working days and pick up the phone on weekdays from 9:00 to 17:00. Clients on paid plans have a guaranteed response time by plan, from 72 hours on Start to 24 hours on Pro.
No. The Free plan is free forever, with no card details and no commitment – signing up and going through the setup wizard takes about five minutes. Get in touch whenever you want to go through the setup with someone from our team.
Yes. You can handle the wizard yourself, but if you are unsure about the number of stamps or which reward works for you, we will go through it with you. Write or call – it usually takes one conversation.
The help section sits inside the app at app.walio.cz – from setting up your first card to scanning at the counter. If you cannot find an answer there, write to us and we will add it.
The service is operated by walio digital s.r.o., based in Ostrava, Czech Republic; the company details are on this page. Send invoice questions to the same e-mail address as anything else and we will handle them the same way.