Simple and transparent

Yes. The Free plan is free permanently – no payment, no card details and no commitment. It includes 25 active cards, 1 location and 1 campaign per month. Cards your customers already keep on their phones keep working even after you hit the limit – only the issuing of new ones pauses until you move to a higher plan. You can move to a paid plan for free at any time, and switch back just as easily.

Yes, up or down and whenever you like – you make the change yourself in the portal. An upgrade applies immediately and only the pro-rated remainder of the period is charged; a move to a lower plan takes effect right away and you pay the lower price from the next invoice. You can go back to Free as long as the account fits into it (25 active cards and one location) – for larger programs get in touch and we'll sort it out.

No – we are not VAT registered, so the prices shown are final and nothing is added to them. That applies to every client, including those who started with us earlier.

No. Every modern phone comes with Apple Wallet and Google Wallet pre-installed. The customer scans the QR code and has the card in their wallet within seconds – no downloading or registration.

Today. Registration and the setup wizard take about 5 minutes. Once you finish, you can hand out the card to customers.

Staff scan the customer's QR code from a phone or a paired tablet, and the stamp or points are credited instantly. No extra hardware is needed.

We'll notify you in time and suggest a suitable upgrade. Cards customers already keep on their phones always keep working – once you hit capacity, only the issuing of new cards pauses until you move to a higher plan. The Pro plan has no card limit.

No. The limit counts cards, not devices. One customer is one card, even when they keep it on an iPhone and an Apple Watch at the same time, or add it again after switching phones – all it takes is the same e-mail address. Stamps and rewards are identical everywhere, because it is still the same card. Only a new customer counts towards the limit.

From the Growth plan you add more locations under one account for $39/mo. (Pro $35) per location – you choose the number right at registration, or add them anytime later in the portal. Your customer has one card valid across all your locations; each location has its own statistics, scanning device and Google review link, and you manage it all from a single login. On Growth, each location also adds 2,000 active cards and 4 scanning devices, so a chain doesn’t hit the ceiling sooner than a single business. For chains of 5+ locations we'll prepare a custom Enterprise offer.

Yes, on the Pro plan. Walio connects to the Storyous till: stamps and rewards are added from the receipt without scanning, and the portal shows who buys what. On the other plans, loyalty runs on a QR scan with no changes to your till. You can download your customer list as a CSV on every plan – it is your data. Exporting stats and campaign results comes with the Growth plan and up.