Free
Free
Forever, no commitment
A loyalty card in Wallet and a QR code. Try Walio with no risk.
Feature
Automatic reminders that bring customers back
Walio watches who hasn't been in for a while and sends them a friendly "come on by" on its own. It nudges the customer toward their final reward and wishes them a happy birthday. The messages run in the background while you look after the venue.
- Customer returns on autopilot
- Birthday messages
- Set it once, it runs itself
Why leave reminding customers to automation
You lose most customers not to bad coffee or service, but simply because they stop thinking of you. A few weeks without a visit and the habit fades. Yet no one has time to manually track who hasn't shown up in a while and message each one.
Walio does it for you. It tracks when a customer was last in, and once they pass the time you set, it sends them a friendly reminder straight to their phone on its own. You don't have to get involved.
It can just as well nudge a customer who's one stamp away from a reward, or wish them a happy birthday and add a small gift. On a higher plan you can pin a specific voucher to such a message, so the offer reaches the customer exactly when they have a reason to come back. Little touches the customer remembers run in the background on their own and bring people back.
How to set up automatic reminders
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1. Choose a trigger
For example "customer hasn't been in for 14 days", "one stamp missing" or "has a birthday". You pick the situations you want to keep an eye on.
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2. Write the message
For each trigger you attach a short text, perhaps with an offer like "come back for a second coffee on us". On the Pro plan you can pin a specific voucher to it right away.
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3. Walio sends on its own
From then on the automation runs in the background. As soon as a customer meets the condition, they get the message at the right time, without you lifting a finger.
What automation does for you
Set it up once and Walio then brings customers back on its own, day after day.
- Brings back those who haven't been in Anyone who hasn't shown up in a while gets a friendly "come on by" on their own. You don't lift a finger, they come back.
- Nudges toward the final reward When a customer is one stamp away from a reward, they get a nudge on their own. A reward within reach brings them back.
- Wishes a happy birthday for you The greeting and a small gift go out on their own on the right day. A small touch the customer remembers.
- Welcomes a new customer Right after the card is saved, a welcome message with a first stamp or bonus can arrive. The customer feels welcome from their very first visit.
- Attaches an offer to the reminder Pin a specific voucher to a birthday, an anniversary, a "long time no see" nudge or a second visit. The customer gets more than a reminder – they get a reason to come in. On the Pro plan.
- See which wording works Write a second version of the text for any automation and Walio splits them between customers. After a few dozen send-outs you'll see which one brought more people back. On the Pro plan.
- Leave watching the clock to Walio You don't have to remember who was in and when. Walio tracks the last visit and triggers the reminder at exactly the right moment.
- Set it once, it runs forever You switch the automations on in settings and forget about them. They work in the background even when you're slammed.
See what it looks like inside
A clear, simple app. Statistics, your customer database and the loyalty card in one place, no training, no clutter.
Plans from €0
Choose the plan that fits your needs. See the full overview in pricing.
Start
€20 / mo
with annual billing (otherwise €24)
Wallet card, QR code, basic statistics. Everything for the first step.
Growth
€34 / mo
with annual billing (otherwise €40)
Push campaigns and a monthly report on top. Customers come back on their own.
Pro
€54 / mo
with annual billing (otherwise €64)
Personal automation, offer recommendations and unlimited push campaigns.
Frequently asked questions
Have more questions? Write to us or call. We'll figure it all out together.
Walio tracks the date of the last visit based on the stamps or points added. Once the time you set passes (for example 14 or 30 days), it automatically sends the customer a reminder.
No. You set the automations up once and they run on their own in the background. As soon as a customer meets the condition, the message goes out at the right time without you lifting a finger.
If the customer enters their date of birth when saving the card, Walio sends them a greeting on that day on its own, which you can add a small gift or discount to. It's a small thing customers remember.
Yes, on the Pro plan. Pin a specific voucher to a birthday, an anniversary, a "long time no see" reminder or a second visit, and the offer then reaches the customer on its own exactly when they have a reason to come back. If the offer has meanwhile been switched off, expired or used up, Walio skips it that day – the customer never gets a dead link.
On the Pro plan you add a second version of the message to an automation and Walio splits them between customers. For each version you then see how many went out and how many people came back within a week. One customer always gets the same version so the comparison doesn't measure chance, and Walio only declares a winner from 20 send-outs – and only when there is a real difference.
Yes. For each automation you write your own text, with a specific offer if you like. That way the tone and content of the messages match your venue.
The reminders only go out on a specific event (a long absence, a missing stamp, a birthday), not en masse and often. On top of that, the customer can turn off card notifications any time on their phone.
Let customer returns run on autopilot.
Set it up once and Walio then brings customers back on its own. Try automatic reminders for free and see how many people return.
- Returns on autopilot
- Birthday messages
- Set it once, it runs itself
Try for free
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