Free
Free
Forever, no commitment
A loyalty card in Wallet and a QR code. Try Walio with no risk.
Feature
Collect Google reviews automatically, from your happiest customers
After a few visits, Walio sends the customer a push on its own and asks how happy they were. It sends happy ones straight to Google and captures feedback from unhappy ones privately, before it turns into a public one-star.
- More stars on Google Maps
- Catch complaints privately
- Runs itself, no extra work
Why reviews matter and why most venues don't collect them
Stars on Google Maps are the first thing a new guest sees about you. They decide whether they come in or go one door further. Yet most happy customers never write a review – it simply doesn't occur to them. Mostly the annoyed ones speak up, so a venue's public image looks worse than what people actually take away from it.
Walio flips that. When a customer has been in several times and clearly enjoys coming back, that's the best moment to ask them for a review. Walio sends a push straight through the loyalty card in Wallet and asks a simple question: how happy were you? It directs a happy guest to your Google review in one click.
And when someone isn't happy, it doesn't send them to Google. Instead it offers them the chance to tell you directly. The feedback comes by e-mail to you only, so you have a chance to fix the problem before it ends up as a public one-star for everyone to see.
How review collection works
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1. Add the link and switch it on
In the portal under Automation → Collecting reviews, you add the link to your venue on Google Maps and set after which visit Walio should get in touch (the default is 4).
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2. Walio reaches out at the right moment
As soon as the customer reaches the visit threshold, they get a push to their card on their own with a link to a short rating page. They install nothing; it opens on their phone.
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3. The customer picks a mood
On the page they simply choose an emoji: happy, neutral or unhappy. It takes them a second.
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4. It splits happy from unhappy
A happy customer goes straight to your Google review. An unhappy one writes private feedback that arrives by e-mail to you only and never reaches Google.
What review collection brings you
A better reputation on Google and early capture of dissatisfaction, without lifting a finger.
- More stars automatically Walio asks for a review on its own and at the moment the customer is happiest. Reviews add up without you having to beg for them at the till.
- Asks only loyal guests The request goes to someone who has been in a few times and enjoys coming back. Those are exactly the people who write the best reviews.
- Catch complaints earlier and privately An unhappy guest writes to you directly, not to Google. You have a chance to put it right before it becomes a public one-star.
- No extra work for staff Set it up once and it runs itself. Staff don't have to ask anyone for anything or hand anything out.
- The guest installs nothing Everything happens through the card in Wallet and a simple page on the phone. No app, no registration.
- See how many reviews came in In the portal you'll see how many people you reached and how many reviews and private feedback came out of it.
See what it looks like inside
A clear, simple app. Statistics, your customer database and the loyalty card in one place, no training, no clutter.
Plans from €0
Choose the plan that fits your needs. See the full overview in pricing.
Start
€20 / mo
with annual billing (otherwise €24)
Wallet card, QR code, basic statistics. Everything for the first step.
Growth
€34 / mo
with annual billing (otherwise €40)
Push campaigns and a monthly report on top. Customers come back on their own.
Pro
€54 / mo
with annual billing (otherwise €64)
Personal automation, offer recommendations and unlimited push campaigns.
Frequently asked questions
Have more questions? Write to us or call. We'll figure it all out together.
Full automatic review collection is available from the Growth plan. On the Start plan you see a teaser with an estimate of how many reviews you could gain, so you can tell what the feature can bring you.
The default threshold is 4 visits, so the request goes to people who clearly enjoy coming back. You can adjust the threshold in the portal to suit your venue.
An unhappy guest doesn't reach Google. Instead they get the option to write you private feedback that comes by e-mail to you only. That way you handle the complaint calmly and directly.
No. The push arrives on the loyalty card in Wallet and the rating page opens right on the phone. No app or registration.
In the portal under Automation → Collecting reviews, you add the link to your venue on Google Maps and switch the feature on. From then on Walio reaches out to customers on its own.
Let happy guests speak for you.
Walio asks for a review on its own and at the right moment, and catches dissatisfaction before it goes public. Try Walio for free.
- More stars on Google
- Complaints privately to you
- Runs itself, no work
Try for free
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